Frequently Asked Questions

  • Can I place an order as a guest / without registration?

    No, you must be registered to be able to make orders and benefit from MAMBODUBAI.COM features.

  • Is there a fee to register?

    No, there are no registration or usage fees.

  • What should I do if I forgot my account password / How can I reset my password?

    1. Click the “Forgot Password” link on the login page and enter your email address.
    2. You'll receive an email with a link to reset your password.

  • Are there any limits for the quantities that I can order?

    Every product has attached limits for minimum and maximum quantities per order with relevant lead times for each as determined by the respective vendor. You may order any quantities within those limits from any particular vendor and can freely mix and match different products from different vendors for the same order.

  • Can I return my orders?

    1. For domestic shipments: You can return your order within 7 days of delivery.
    2. For international shipments: You may request a return in compliance with the respective vendor’s Terms of Sale as may be updated from time to time.
    3. In any case, damaged products shall be returned at no extra cost to you.

  • How long will it take to get my refund?

    You shall receive your refunded amount anytime between 14 and 30 days from the date of approving your refund by MAMBODUBAI.COM.

  • How can I pay for my orders?

    1. Credit / Debit Cards (Visa/Mastercard).
    2. Cash On Delivery (COD)

  • What happens if I received the wrong product(s)?

    Your order will be returned at no extra cost to you, and your payment will be refunded accordingly.

  • What happens if my order was delivered with missed items?

    MAMBODUBAI.com will ship the missed items to you or refund their value.

  • What happens if I received my order with some or all products damaged during shipping?

    All our shipments are covered by insurance. You will be compensated accordingly.

  • Who bears the cost of returns?

    1. That depends on the return reason as follows:For orders returned for a reason not related to quality: Return shipping fees are paid by the Buyer.
    2. For orders returned for quality-related issues other than damage during shipping: Return shipping fees are paid by the Seller.
    3. For orders returned because of damage during shipping: Return shipping fees are paid by MAMBODUBAI.com.